Our Core Values


  • We treat everyone with respect and dignity.
  • We have deep compassion for Soldiers and Families in financial distress.
  • We commit to privacy and information security by protecting Soldier and Family member PII and PHI.
  • We provide stewardship of Soldier donations by allocating funds in accordance with the AER mission.


  • We do the right thing.
  • We achieve the highest standards of moral and ethical behavior. 
  • We are candid and forthright in all of our business transactions.  
  • We avoid even the perception of a conflict of interest.
  • We do not engage in equivocation.
  • We are fully committed to corporate strength of character.


  • We continuously assess Soldier and Family financial needs.
  • We ensure a prompt and professional response to requests for assistance. 
  • We apply prudence and due diligence to our fiduciary responsibilities.
  • We develop lasting relationships built upon trust, confidence, and caring.


  • We ensure the financial stability of AER through quality investments providing both safety and growth.
  • We maintain an integrated and proactive relationship with the Army through Installation Management Command.
  • We plan and implement requirements in support of the Department of Defense Authority to Operate.


  • We embrace innovation and creativity.
  • We leverage technology and the digital space to remain relevant in changing environments.
  • We accommodate the unique needs of various client categories focusing on Soldiers, Retirees, Family members, and medically retired Wounded Warriors.



Find Your Closest AER Location

AER Headquarters
2530 Crystal Drive
Suite 13161, 13th Floor
Arlington, VA 22202

Phone: 866-878-6378




Army Emergency Relief is a tax-exempt 501(c)(3) nonprofit organization
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