Saturday, April 25, 2015
Army Emergency Relief
200 Stovall Street
Alexandria, VA 22332

Phone: 703-428-0000
Toll Free: 866-878-6378
DSN: 328-0000
Fax: 703-325-7183
DSN: 221-7183


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Active Component and Retired Soldiers may use allotments to repay AER loans. If you would like to start, stop, or change an allotment, please contact AER at 1-866-878-6378 or


You may now make loan payments online. It is safe and secure. You will need your Client ID before registering to make a payment. If you do not know your client ID, please contact HQAER.

If you are on Active Duty and are currently paying your loan through an allotment and wish to pay your account in full, AER must receive and post your payment by the 20th of the month in order to stop the allotment.

If you are a Retired Soldier paying by allotment then we must receive and post your payment by the 9th of the month in order to stop the allotment.

In the event there is an overpayment, HQS AER will refund the overpayment.

If you have any questions, please contact AER headquarters at 1-866-878-6378.

Check/Money Order

If you wish to mail your payment, please send a check or money order to:

Army Emergency Relief
200 Stovall St.
Alexandria, VA 22332

Please be sure to include your name and client ID on your payment.

Do not send cash.

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