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AER does not charge late fees on the repayment of loans. As long as a payment is received each month toward the balance, a loan will remain active.
AER does not charge any interest on its loans.
If overpayment occurs, a refund may be processed by your local AER section or the National Headquarters.
You may check your loan balance by using the “Balance Inquiries” link, or by contacting AER directly.
We cannot process payments over the phone.
AER accepts payments online or in the form of check or money order. Do not send cash.
Please include your Client ID and/or your account number as well as your full name to ensure we are able to correctly apply the payment to your account. Additionally, if your address has changed, please provide us with a current mailing address.
Payments should be mailed to:
Army Emergency Relief
200 Stovall Street
Alexandria, VA 22332
If your payment is going to be late, please contact AER Headquarters at 1-866-878-6378 or firstname.lastname@example.org.
You will need to register an account on our payment site to schedule your payment online. You will need your Client ID to register.