Thursday, April 24, 2014
Army Emergency Relief
200 Stovall Street
Alexandria, VA 22332

Phone: 703-428-0000
Toll Free: 866-878-6378
DSN: 328-0000
Fax: 703-325-7183
DSN: 221-7183


Privacy and Security Policies

Privacy Policy

Army Emergency Relief respects the privacy concerns of those it serves and its supporters, and except where disclosure is required by law, does not sell, trade, share or otherwise make available to any third party individual or organization the personal or contact information of our donors. Donors and potential donors who do not wish to receive additional correspondence from AER regarding fundraising activities may opt-out by contacting AER’s Headquarters. The following information is intended to help you understand what information we may collect, how we protect it, and how we may use it.

How We Use Your Information

Our website automatically collects non-personally identifiable information on our site visitors. This information is used to compile statistics for our website such as the number of visitors to the site and which pages were viewed.

Personally identifiable information is only collected when you voluntarily submit it, such as when making a donation. If you provide us with this information we will use it to contact you and acknowledge your donation and as appropriate inform others of your kindness when donations are made in honor or memory of another. Other information collected is only used for its intended purpose such as processing a credit card donation or pay allotment from military active duty or retirement pay.

It is our policy to acknowledge the support of donors who contribute more than $1,000 annually by publishing only their names in our Annual Report. Requests to make a donation anonymously may be made on the appropriate contribution form and are always honored.

For those individuals requesting assistance, AER and its employees will use your personal information only in the performance of their duties related to providing you the services you have requested.

Data Security

If you submit your personal information through our website, it is protected using industry-standard SSL encryption and https security protocol. Once your information has been transmitted to us, we have put in place appropriate procedures to keep it secure, and it will only be accessible to authorized personnel.

Protecting Personally Identifying Information

Army Emergency Relief works to protect its clients and supporters by converting Social Security Numbers to a Client or Donor ID number. Any Social Security Numbers stored within Army Emergency Relief’s computer systems are encrypted.

Requests to review personal information we may have collected on you and request corrections may be made by contacting

Security and Consent Notice

The Army Emergency Relief (AER) computer system, including all related equipment, networks, devices, and specifically including Internet access thereto are provided for the express use of AER employees and clients. AER may monitor its system for all lawful purposes, to insure authorized use, and for management of its system. During such monitoring, information may be examined, recorded, copied and used for authorized security procedures. All information sent to this site, including personal information, may be so monitored.

The unauthorized use of AER’s computer system may subject the user to administrative action or criminal prosecution. Use of AER’s computer system (either authorized or unauthorized) constitutes consent to monitoring of this system and the information obtained thereby.

If you have questions or comments about information presented here, please forward them to the webmaster.

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