Thursday, May 5, 2016
Army Emergency Relief
200 Stovall Street
Alexandria, VA 22332

Phone: 703-428-0000
Toll Free: 866-878-6378
DSN: 328-0000
Fax: 703-325-7183
DSN: 221-7183

Privacy and Security Policies

Privacy Policy

Army Emergency Relief (AER) respects the privacy concerns of those it serves and its supporters and, except where disclosure is required by law, does not sell, trade, share or otherwise make available to any third party individual or organization the personal or contact information of our donors or scholarship / financial assistance applicants.

The following information is intended to help you understand what information we may collect, how we may use it, and how we protect it.

Information Collected and Stored Automatically

Our website automatically collects non-personally identifiable information on our site visitors, specifically location (city level), language, browser version, operating system version, Internet Service Provider, mobile device type, pages visited, and IP address. This information is used to compile statistics on the number of visitors to our site and the pages most often viewed so that we can make our site more useful to visitors.

How We Use Your Personally Identifiable Information

Personally identifiable information is only collected when you voluntarily submit it, such as when making a donation or requesting assistance. If you provide us with this information we will use it to contact you and acknowledge your donation and, as appropriate, inform others of your kindness when donations are made in honor or memory of another. Other information collected is only used for its intended purpose such as processing a credit card donation or establishing a pay allotment from military active duty or retirement pay. It is our policy to acknowledge the support of donors who contribute $1,000 or more annually by publishing only their names in our Annual Report. Requests to make a donation anonymously may be made on the appropriate contribution form and are always honored. Donors and potential donors who do not wish to receive additional correspondence from AER regarding fundraising activities may opt-out by contacting or 703-428-0000.

For those individuals requesting assistance, AER and its employees will use your personal information only in the performance of their duties related to providing you the services you have requested.  This may include requesting information required to establish eligibility and need in accordance with IRS requirements of providing charitable assistance and to collect payments on no-interest loans provided as assistance.

Protecting Personally Identifiable Information

Army Emergency Relief works to protect its clients and supporters through the implementation of management, operational, and technical security controls that ensure the confidentiality, integrity, and availability of the personally identifiable information collected and maintained. 

If you submit your personal information through our website, it is protected using industry-standard SSL encryption and https security protocol. Once your information has been transmitted to us, we have put in place appropriate procedures to keep it secure, and it will only be accessible to authorized personnel.

Requests to review personal information we may have collected on you and request corrections may be made by contacting

E-Mail and Facsimile Caution

Neither e-mail nor facsimile transmission is necessarily secure against interception. If your communication is very sensitive or includes personal information such as a bank account number, credit card number, or Social Security Number, and you are unable to transmit it to us via our website, we recommend you send it through your local AER Section or by postal mail instead.

Security and Consent Notice

The Army Emergency Relief (AER) computer system, including all related equipment, networks, devices, and specifically including Internet access thereto are provided for the express use of AER employees and clients. AER may monitor its system for all lawful purposes, to insure authorized use, and for management of its system. During such monitoring, information may be examined, recorded, copied and used for authorized security procedures. All information sent to this site, including personal information, may be so monitored.

The unauthorized use of AER’s computer system may subject the user to administrative action or criminal prosecution. Use of AER’s computer system (either authorized or unauthorized) constitutes consent to monitoring of this system and the information obtained thereby.

If you have questions or comments about information presented here, please forward them to the webmaster.


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