Friday, September 19, 2014
Army Emergency Relief
200 Stovall Street
Alexandria, VA 22332

Phone: 703-428-0000
Toll Free: 866-878-6378
DSN: 328-0000
Fax: 703-325-7183
DSN: 221-7183

Frequently Asked Questions

Click on the question to display or hide the answer.

Who is eligible?

  • Members of the Army National Guard and the U.S. Army Reserve on continuous active duty for more than 30 days and their dependents. (This applies to soldiers on AD for training (ADT) and serving under various sections of title 10, United States Code).
  • Soldiers retired from active duty because of longevity or physical disability, or retired upon reaching age 60 (Reserve Components) and their dependents.
  • Widows (ers) and orphans of soldiers who died while on active duty or after they retired.

What type of assistance is available?

Help with emergency financial needs for:
  • Rent/Mortgage
  • Vehicle repair
  • Emergency travel
  • Utilities/Deposits
  • Funeral expenses
  • Food
  • Non-receipt of pay
  • Relocation travel
  • Dependant dental
  • Medical expenses
  • Repair/Replacement of HVAC
  • Repair/Replacement of major appliances
  • Replacement vehicle
  • Loss of funds
  • Cranial helmets
  • Essential furniture
  • Car seats
  • Rental vehicle
AER does not provide funds:
  • For nonessentials
  • To finance ordinary leave or vacation
  • To pay fines or legal expenses
  • To liquidate or consolidate debt
  • For purchase of home or home improvements
  • To cover bad checks or pay credit card bills

What should I bring with me to request assistance?

You should bring the following:
  • Military ID Card
  • Leave and Earnings Statement
  • Leave/PCS orders
  • Substantiating documents such as car repair estimate, rental agreement, utility bill.

Can my spouse obtain AER assistance if I am deployed or TDY?

Yes. Your spouse should bring the following to the AER Section:
  • Power of Attorney
  • Military ID Card
  • Substantiating documents such as car repair estimate

Is there a dollar limit on AER assistance?

No. AER will respond to your specific need.

What kind of assistance can I expect?

You can expect to receive:
  • An interest-free loan
  • A grant if repayment of loan will cause undue hardship
  • Or part loan and part grant

Do I have to contribute to AER to get help?

No. If you are eligible for AER assistance and have a valid emergency need, AER will assist you.

How long does it take to get AER help?

Depending on the need, same day to several days.

Does AER get its money from the government?

NO. AER does not receive any appropriated or non appropriated government money. It is a private non-profit 501-(c)3 charitable organization.

From where does AER get its funds?

Support for AER assistance program comes from the following sources:
  • Contributions from soldiers (active and retired) and civilians.
  • Repayment of AER interest-free loans
  • Investment income
Unsolicited contributions: AER is supported by voluntary contributions from soldiers (active and retired) solicited during the Army's annual fund campaign for AER. Contributions are also accepted at any time from Army or civilian individuals or organizations. Contributions may also be made in the form of memorials honoring deceased soldiers or family members, as bequests from individuals or estates or as special donations.

Repayments: The largest inflow of operating cash is from loan repayments.

Investments: AER investment program generate operational income from interest and dividends.

How do I find AER when I need help?

There are 82 AER Sections on US Army installations worldwide. Locations and general information on individual AER Sections may be found on this web site under AER Locations.
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